Support for all projects will be established in
a clear, concise Service Level Agreement (SLA). The agreement will
be constructed to the level necessary to specifically address your
needs.
Documentation
The scope of essential documentation inevitably
varies with the complexity of the overall system. All completed
projects will be delivered with at least enough written documentation
to guide “mission critical” administration and maintenance
of the system.
Maintenance & Enhancements
Depending upon your needs, ESI offers a range of scheduled
maintenance services. ESI is also always on standby should you
decide to enhance your system with additional components. ESI does not
develop and run! In fact, we're counting on your satisfaction and hope you’ll
be coming back for more. |
